Returns & Refunds Policy

At Stateside Brands, we strive for complete satisfaction with every order; however, due to the perishable nature of our food products, returns are typically handled as replacements or credits for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for any quality concerns.

1

Document the Issue

Take clear photos of the shipping box and the specific products that are damaged or incorrect as soon as they arrive.

2

Contact Support

Email our customer service team with your order number and the photos of your items to request a refund or replacement.

3

Verification Review

Our quality assurance team will review your claim within 24-48 business hours to ensure it meets our freshness guarantee standards.

4

Resolution Processing

Once approved, a replacement shipment will be prioritized or a refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing